Management Supervisory Programme

Programme Overview and Objectives

At the end of this programme participants will be able to:

• Define their role as supervisor within their organisation
• Identify the principles and practices of setting standards
• Manage change in context
• Use effective leadership skills to manage and motivate their teams
• Communicate effectively with people
• Delegate for results
• Develop their staff through effective teamwork
• Use a framework to resolve problems and conflict
• Recognise the value of Coaching

Module One

• Role of the Supervisor
• Achieving Results
• Setting Quality Standards
• Measuring Standards
• Managing Change

Module Two

• Leadership
• Delegation
• Motivation
• Communication
• Teamwork &Belbin’s Team Roles
• Problem Solving
• Resolving Conflict
• Introduction to Coaching

Learning Methods

Participative Methods: will be used throughout the programme, building upon the existing experience of course members. Learning methods used will include tutor input, discussion, syndicate exercises, role play and case studies.

 

For further details please contact Mary at 0868254419 or email:maryhall@hallmarktraining.ie